The HR Subscription Model: Why Your Best People Are Quietly Unsubscribing

Wednesday, 20th May 2026

3:00 pm - 4:15 pm (GST)

Google Meet Webinar

Most people functions are still running modern ambitions through outdated operating models. Programme after programme gets launched, measured by adoption, then forgotten by Tuesday. The dashboards look fine, but nothing really changes about what it actually feels like to work there.

I call this the Experience Leak. The silent drain of value, loyalty, talent and revenue that happens when you design for process and accidentally design against experience. It's costing organisations more than they realise, and the fix isn't another programme.

In this session I'll show you what changes when you stop thinking about work as a contract and start thinking about it as a subscription your people are choosing to renew every day. You'll leave with tools you can use tomorrow morning.

What You'll Learn

The broken model is HR continuing to do the same things better - even when the thing itself is the problem.

Processes, policies, programmes, service delivery. That approach worked when HR was primarily a transactional function. It does not work when the goal is to build a company people genuinely want to be part of.

During this session you will learn about:
  • The Subscription Reframe: What if your people aren't leaving? What if they just stopped renewing.
  • SPIES: A lens for looking at everything your people function builds and asking: is this something people choose, or something they comply with?
  • Three Toothbrush Tools: The Oddball Effect, Salience, and Peak-End Rule.
  • The Subscriber Lens: Four questions to help you walk through your own employee journey and spot where value is leaking.

Meet the Speaker:

Danny Seals

Founder, Knot

Danny Seals is the founder of Knot, a people experience strategy and transformation company that fixes Experience Leak, the silent loss of value, loyalty, talent, and revenue that happens when organisations design for process instead of product and experience. His work is built on a simple reframe: your people are subscribers deciding every day whether the experience is worth renewing.

He's partnered with Dyson, Telefónica, HSBC, LEGO, and RAKBank, bringing together experience design, product thinking, and service design to solve the problems that best practice can't touch. Danny writes a weekly newsletter read by 1,000+ people leaders and is the author of The Insightful Innovator.

The HR Subscription Model: Why Your Best People Are Quietly Unsubscribing

Wednesday, May 20th 2026 | 03:00 pm - 04:15 pm (GST) | Google Meet Webinar

Thank you so much for registering for The Webinar. You will receive a calendar invite with the Google Meet link, a few days before the webinar.

Even if you can’t make it, sign up anyway! We’ll send you the recording.

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